Engagement
Ops Floor Dashboard Health Check
A short assessment of an existing ops dashboard: which panels confuse the floor, which thresholds never fire, and what to retire.
Many ops floors inherit charts that grew over years. A health check is a focused visit: we watch how supervisors actually use each panel during alarms, then score clarity, refresh reliability, and relevance to Hong Kong’s multi-district footprint.
Who it is for
Teams who already have charts but struggle with trust or clutter
Result
A prioritised list of panels to keep, fix, or remove before the next peak season
Included
- Shadowing two ops shifts
- Panel-by-panel scorecard
- Threshold and colour-rule recommendations
Not included
- Full redesign or rebuild in the same fee
How the work runs
- Shift observation
- Operator interviews
- Scorecard delivery
Preparation
Access to the live dashboard during two different shifts and a contact on the floor.